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High Performance Teams Part I
In this two part program Bobbi Anthony will focus on developing a High Performance Team specifically geared towards general dental practices with an emphasis on total team communication to patients about comprehensive care and cosmetics. In addition, today's course is designed to assist the dentist in management and leadership of a team in Private Practice. Part I of this program will focus on creating team cohesiveness for better staff retention, increase job satisfaction for both the doctor and the team, increasing case acceptence, patient referrals, patient retention and patient accountability. All of which is important from a leadership and management perspective.
Last Reviewed: 07/29/2012
I. The importance of I Messages Vs You Messages
Jon R Katzenback and Douglas K Smith. The Wisdom of Teams. 1993.